FREQUENTLY ASKED QUESTIONS

Confirm is the only performance management platform built on Organizational Network Analysis (ONA). While Lattice and Culture Amp rely on manager opinions, Confirm shows who actually collaborates and contributes across your organization.

Real feedback from customers switching from Lattice:

• "Lattice felt like a survey tool. Confirm feels like a talent intelligence platform.", VP HR, Series C SaaS (240 employees)
• "We got 73% completion with Lattice. With Confirm we're at 94%.", Head of People, Fintech (180 employees)
• "The calibration data in Confirm eliminated arguments. In Lattice, calibration was political theater.", CHRO, Healthcare Tech (600 employees)

Why this matters: Confirm eliminates three biases managers can't see on their own:

• Recency bias, remembering what someone did last month, not the whole year
• Proximity bias, favoring people you interact with most, not those who create most value
• Manager blind spots, missing high performers who work across teams

Confirm's AI captures collaboration data, survey responses, so you see objective evidence of impact.

Yes. Confirm's ONA methodology is validated by peer-reviewed research from Wharton and MIT, and proven by real customer results:

Customer outcomes (verified):

• ZGF Architects, Identified 23 flight-risk high performers, retained 21. Savings: ~$1.2M in replacement costs
• USANA, Improved review participation from 70% to 93% (highest ever) with no campaigns
• Nansen, Discovered 30% of hidden high performers in non-engineering roles (would have been overlooked for advancement)

Impact on your process: When calibration meetings are backed by collaboration data, managers stop relying on gut feel. Ratings become objective. This leads to measurable gains in retention, promotion accuracy, and team performance.

Three areas where customers see measurable ROI:

• Retention: ONA flags flight risks 3-6 months before they quit, giving you time to keep them. Even 2-3% lower turnover pays for Confirm many times over.
• Promotion accuracy: With collaboration data, you make smarter promotion decisions. Customers report 40-60% more confidence. You avoid costly mis-hires into leadership.
• Manager effectiveness: AI coaching helps managers improve faster, which boosts team performance and engagement.

Want numbers for your org? Use our ROI calculator, it models specific savings based on your turnover rate and headcount.

Absolutely. We have a proven migration process for customers switching from Lattice, Culture Amp, 15Five, and other platforms. Our team will help you:

• Export historical review data and import it into Confirm
• Map your existing competency frameworks and rating scales
• Train your HR team and managers on Confirm's interface
• Run your first review cycle with dedicated support

Most migrations are completed in 2–3 weeks with minimal disruption to ongoing review cycles.

Most customers are fully live within 2–4 weeks. Implementation includes HRIS integration, cycle configuration, and admin training.

For companies that want to start quickly, we can run a pilot with a subset of managers or a single department in as little as one week. Our dedicated onboarding team handles the heavy lifting so your HR team's time commitment is minimal.

Confirm includes comprehensive training and support at no additional cost.

During onboarding:

• Live admin training sessions for your HR team
• Manager enablement workshops
• Employee communication templates to drive adoption

After launch:

• Access to our customer success team (email and Slack)
• Knowledge base with video tutorials available 24/7
• Quarterly business reviews to optimize your process
• Change management playbooks based on 100+ customer deployments

Yes. Most of our customers start with a pilot before rolling out company-wide. You test Confirm with:

• A single department
• A business unit
• Your leadership cohort

Pilot timeline: One review cycle (quarterly or semi-annual). This gives your HR team real hands-on experience and proves value before full adoption.

We handle the planning: Our implementation team designs your pilot structure, sets success metrics, and plans the rollout. Pilots launch in as little as one week.

You'll have direct access to our customer success team via email and Slack, typically responding within 2 hours during business hours. For urgent issues during critical review phases (like calibration week or launch day), customers get priority support with same-day resolution.

We also provide:

• Live office hours during your review cycles where you can drop in with questions
• Dedicated Slack channel connecting you directly to our support engineers
• Knowledge base with video tutorials and troubleshooting guides available 24/7
• Quarterly business reviews with your CSM to proactively address issues before they become blockers

Most support requests are resolved the same day. For complex technical issues, our average resolution time is under 48 hours. We treat your review deadlines as our deadlines.

Adoption is built into the design. Confirm works where your team already spends time: Slack, Microsoft Teams, and email. People participate in the tools they use every day.

Surveys are quick: ONA surveys take 8–10 minutes to complete (not hours). AI-assisted reflections do the writing work for you, cutting manager burden in half compared to traditional reviews.

Results: Customers see 90%+ participation rates with zero campaigns or mandates. People use it because it fits into their workflow, not because it disrupts it.

We provide: Change management playbooks and communication templates to build buy-in from day one.

Yes. Confirm integrates directly with major HRIS platforms including Workday, BambooHR, ADP, Gusto, Rippling, and more. Integration is typically completed during onboarding and keeps employee data, org structures, and reporting lines automatically synced.

We also offer SSO integration with Okta, Azure AD, and Google Workspace for seamless authentication.

Yes. Confirm integrates with all major SSO providers including Okta, Azure Active Directory (Azure AD), Google Workspace, OneLogin, and SAML 2.0-compatible identity providers. SSO setup is included in your onboarding and typically takes less than 30 minutes to configure. This ensures secure, seamless access for your team without managing separate passwords.

Yes. Our implementation team has successfully migrated historical data from Lattice, Culture Amp, 15Five, Workday, and other platforms. We can import past review cycles, goals, feedback, and ratings to give you a complete performance history in Confirm. The migration process typically takes 1-2 weeks and includes data mapping, validation, and QA. You'll maintain full historical context while gaining Confirm's advanced analytics and ONA capabilities going forward.

Yes, on both counts.

Certifications:

• SOC 2 Type II certified
• GDPR compliant
• Data encrypted in transit and at rest
• Strict access controls

How anonymity works:

• ONA survey responses are completely anonymous
• Individual responses never shown to managers or HR
• Results displayed only in aggregate
• Minimum response threshold prevents anyone being identified
• Peer feedback confidentiality settings are fully customizable by your team

Confirm data is hosted on AWS (Amazon Web Services) in the United States with enterprise-grade security and redundancy. We maintain SOC 2 Type II compliance and are GDPR-ready for international customers.

Data retention policies are fully configurable to meet your compliance requirements.

Yes. You own your data and can export it at any time. Confirm provides CSV and Excel exports for review data, ONA results, goals, feedback, and all other performance information. We also offer API access for enterprise customers who want to integrate Confirm data into custom reporting tools or data warehouses. There are no data hostage fees, you have full portability if you ever decide to leave Confirm.

ONA maps how people actually work together, what they do on paper.

Unlike traditional reviews (which rely on manager opinions), ONA surveys ask simple questions:

• "Who do you go to for help?"
• "Who drives critical decisions?"
• "Who solves problems across teams?"

What you discover:

• Informal networks and influence patterns
• Hidden high performers (people working across teams)
• Collaboration bottlenecks
• Objective evidence of who creates value

Managers often miss these patterns because they only see people who report to them. ONA shows the whole picture.

Absolutely. Every aspect of your performance cycle is configurable: review questions, rating scales, cycle timing, which populations participate in which phases, and more.

You can run different cycle configurations for different teams, for example, having your design team do a full 360 while operations does a streamlined manager review. You can also create custom ONA questions, add your own competency frameworks, and tailor the calibration workflow to match your existing process.

Yes, for companies with 50 to 10,000+ employees. ONA becomes especially powerful at 100+ employees where you can't see all collaboration.

By size:

• 50–200 people: Replaces ad-hoc review processes with structure and objectivity
• 200–1,000 people: ONA reveals collaboration patterns and hidden talent managers miss
• 1,000+ people: Advanced multi-level calibration, org analytics, and custom HRIS integrations

Our customers: Startups (Substack), mid-market (150+ people), and enterprises (USANA, Canada Goose).

Confirm is designed to minimize time burden while maximizing insight:

• ONA survey: 8–10 minutes for employees
• Self-reflections: AI-assisted, cutting writing time in half vs. traditional reviews
• Manager reviews: Streamlined with pre-populated insights and suggested ratings from ONA data

A full performance cycle typically requires 30–45 minutes total per employee across all phases, significantly less than traditional processes that can take hours per person.

$8 per person per month. Base platform includes:

• Performance reviews
• ONA surveys
• 360 feedback
• Calibration tools
• 1:1 meeting tools
• Development plans
• Analytics dashboards

AI add-ons available: Bias detection, coaching insights (priced separately).

How Confirm compares:

• Confirm: $8/person/month, no setup fees
• Lattice: $11–15/person/month
• Culture Amp: $8–15/person/month

No hidden fees. Confirm's pricing is all-inclusive and transparent. Implementation support, admin training, HRIS integration, and onboarding are all included in your subscription, no additional charges.

Yes, we offer volume discounts for organizations with 500+ employees. Contact our sales team to discuss enterprise pricing tailored to your company size and needs.

Confirm pricing is billed annually to provide the best value and ensure continuity through at least one full performance review cycle. Annual billing is standard in the performance management space because meaningful culture change and performance improvements require sustained engagement. However, we can discuss flexible payment schedules (quarterly installments, etc.) during the sales process for enterprise customers.

Confirm contracts are annual with a 30-day money-back guarantee. If you're not satisfied within the first 30 days, we'll provide a full refund. After that period, you can cancel at the end of your annual term with 60 days' notice. We don't lock customers into multi-year contracts, our goal is to earn your renewal through results, not contractual obligations. Enterprise customers can discuss custom terms during the sales process.

Confirm is an AI-powered performance management platform that helps companies make better talent decisions. We use Organizational Network Analysis (ONA) and AI to identify true top performers, reduce bias in reviews, and cut the time managers spend on performance cycles in half, all while working where your teams already are (Slack or Microsoft Teams).

Confirm's AI handles the work that makes reviews unreliable and slow:

• Captures continuous signals, Pulls from goals, feedback, and 1:1 notes throughout the year ( manager memory)
• Flags biased language, In real time, catching phrases that show gender/racial patterns
• Drafts review summaries, Based on actual data, not manager recollection

Results: Managers spend 40-60% less time writing, and quality goes UP, not down.

Confirm flags potentially biased language in real time, like vague personality-based feedback used disproportionately for women ("team player") versus specific achievement language used more for men ("drove 22% revenue increase"). It also surfaces rating distributions across demographic groups, giving HR and managers visibility into patterns that would otherwise go unnoticed.

Confirm supports both OKRs (Objectives and Key Results) and individual career goals. Managers and employees can set goals, track progress in real time, and review outcomes during performance cycles. Goals are linked directly to performance reviews, so there's no scrambling at review time to remember what people were working on.

Confirm provides talent intelligence dashboards that show rating distributions, calibration outliers, engagement trends, ONA insights (hidden high performers, collaboration patterns, at-risk talent), and bias flags. HR leaders can see system-wide trends; managers see team-specific insights. All reports are exportable and customizable.

You can collect continuous peer feedback, upward feedback, 360 reviews, goal progress updates, 1:1 meeting notes, pulse engagement surveys, and ONA insights. All of it feeds into a unified profile that gives managers a complete picture of each employee's performance and impact.

Performance management software is a platform that helps companies set goals, conduct performance reviews, give and collect feedback, track employee development, and make promotion and compensation decisions based on data.

Modern performance management software includes:

• Goal tracking (OKRs): Set, track, and align individual and team objectives
• 360-degree feedback: Collect input from peers, direct reports, and managers
• Performance reviews: Structured evaluation cycles with customizable rubrics
• Calibration tools: Ensure rating consistency and fairness across teams
• Analytics dashboards: Surface trends, flight risks, and high performers
• HRIS integrations: Sync with Workday, BambooHR, ADP, and Rippling

Confirm adds Organizational Network Analysis (ONA), mapping actual collaboration patterns to show who truly creates value, who's most visible.

The best performance management software depends on your company's size, needs, and maturity:

• Confirm: Best for companies wanting objective, bias-reduced reviews using Organizational Network Analysis (ONA). Rated #1 for surfacing hidden talent. Starts at $8/person/month.
• Lattice: Popular mid-market option with broad features, but often admin-heavy. Starts at $11/person/month.
• Culture Amp: Strong on engagement surveys alongside performance reviews. Starts at $8/person/month.
• 15Five: Focused on weekly check-ins and continuous feedback. Starts at $14/person/month.
• Workday: Enterprise-grade with deep customization; typically requires implementation partners.

Confirm stands out as the only platform that uses collaboration network data to identify true performance, eliminating proximity bias and recency bias that plague all other tools.

Research shows annual reviews alone are insufficient for most organizations. The most effective cadence combines:

• Continuous feedback: Ongoing, real-time peer and manager input throughout the year
• Quarterly check-ins: Goal reviews, development conversations, and pulse surveys every 3 months
• Semi-annual or annual formal reviews: Structured evaluations used for compensation and promotion decisions

A 2024 Gartner study found that companies doing semi-annual reviews had 14% higher employee engagement than those with annual-only reviews.

Confirm supports all review cadences, quarterly, semi-annual, and annual, with flexible configuration for different teams and roles within the same organization.

360-degree feedback (also called multi-rater feedback or 360 reviews) is a performance evaluation method where employees receive feedback from multiple sources: their direct manager, peers, direct reports, and sometimes external stakeholders.

Unlike traditional top-down reviews, 360 feedback provides a more complete picture of how an employee actually performs and collaborates.

Research shows that 360 feedback reduces bias and improves the accuracy of performance assessments by 30-40% compared to manager-only reviews (Harvard Business Review, 2023).

Confirm includes configurable 360 feedback as part of every performance cycle, with anonymity controls and aggregate reporting that protects respondents while giving managers actionable data.

Continuous performance management is an approach that replaces or supplements annual reviews with ongoing feedback, check-ins, and goal tracking throughout the year.

Instead of evaluating performance once a year based on a manager's recollection, continuous performance management captures data in real time, through weekly 1:1 notes, milestone feedback, peer input, and goal progress updates.

Key benefits:

• Reduces recency bias (only recent events influencing ratings)
• Enables faster course-correction when performance issues arise
• Increases employee engagement through regular recognition and feedback
• Creates a richer data foundation for calibration and promotion decisions

Companies using continuous performance management report 26% higher employee retention compared to those using only annual reviews (Bersin by Deloitte).

Reducing bias in performance reviews requires a multi-layered approach:

• Objective data: Supplement manager opinions with collaboration data, goal completion rates, peer feedback, and output metrics
• Calibration sessions: Have managers review ratings together and challenge statistical outliers
• Structured rubrics: Require ratings against specific competency definitions rather than overall impressions
• Bias detection tools: Flag language patterns associated with gender, racial, or proximity bias in written feedback
• Organizational Network Analysis (ONA): Map actual collaboration to identify who creates value organization-wide, who is most visible to their manager

Confirm combines all five approaches, the only performance management platform that addresses bias at the data, process, and language levels simultaneously.

Performance management software typically costs $5-20 per employee per month, depending on features and company size:

• Confirm: from $8/person/month (includes ONA, reviews, calibration, 360 feedback, analytics)
• Lattice: $11-15/person/month for comparable features
• Culture Amp: $8-15/person/month
• 15Five: $14/person/month
• Workday Performance: typically $15-25/person/month as part of broader Workday suite
• SAP SuccessFactors: $20+/person/month for enterprise deployments

Most platforms offer annual billing with volume discounts for larger organizations. No setup fees are charged by Confirm.

Organizational Network Analysis (ONA) is a data-driven method that maps informal collaboration networks within a company to reveal who actually drives results, beyond what's visible on the org chart.

ONA surveys ask employees questions like "Who do you collaborate with most?" and "Who do you go to for expertise?" The resulting network maps show influence patterns, information flow, collaboration gaps, and hidden high performers.

HR uses ONA to:

• Identify flight risks before they leave, network disengagement signals often appear 3-6 months before resignation
• Discover underrecognized talent ready for promotion that traditional reviews miss
• Improve team design by identifying collaboration bottlenecks
• Reduce bias in performance evaluations by grounding them in objective network data
• Measure the impact of organizational changes on how teams actually work

Research from MIT and Wharton shows ONA-based performance evaluations are 40-60% more accurate than manager-only assessments. Confirm is the only performance management platform with ONA built in at the core.

Standard customers receive responses within 24 business hours for non-urgent issues. Enterprise customers receive priority SLAs with 4-hour response times for urgent issues. Our platform maintains 99.9% uptime, with status updates available at status.confirm.com.

Confirm is not currently HIPAA-certified, as performance data typically does not contain protected health information (PHI). If your use case requires HIPAA compliance, contact us to discuss a Business Associate Agreement (BAA) and custom security controls.

Yes. Enterprise customers are assigned a dedicated Customer Success Manager (CSM) who helps with onboarding, ongoing optimization, best practices, and strategic planning. Standard plan customers have access to our support team and self-service resources.